Meet Carolyn Douglas, our founder and leader in all things intranet. Her commitment and passion to leading a collaborative team focused on simplicity with software and empathy with customers has led to the creation of business intranet software serving 1600 customers worldwide.
Carolyn’s story is an unorthodox one. She got her start as an Intranet Manager for the District of North Vancouver. Starting out as an end-user, she built the District’s Intranet to maximize on the “keep it simple” concept and created an intranet environment where all staff participated and were welcome to publish and contribute to the intranet.
Carolyn went on to create the Intranet Connections brand and launched our intranet software in September of 1999 as the first true out-of-the-box intranet experience.
Intranet Connections has consistently grown in revenue, profitability and customer acquisition. Carolyn’s goal has always been to build a superior intranet software based on what the customer wants, trusts and expects. She has created a software company where usability trumps technology and her success has been achieved through the concepts of fostering empathy, leadership, and entrepreneurship among her team.
Carolyn lives in North Vancouver and shares her passion of intranets, culture and leadership with that of being a mom to her 8 year old son. Her self-proclaimed three things she cannot live without: integrity, simplicity and flip-flops.
Carolyn’s Top Blog Posts:
Intranet Connections: A Company with Values
Our team is full of creative souls who strive to work towards making an impact. Our software company lives and breathes the following core values, infusing them into our day-to-day and in how we build relationships with our customers and design and develop our intranet software:
In September of 1999 the core concept that drove the business and creation of our Intranet Connections software was KISS. The core value of simplicity still drives everything we do today. As our company and customer base grows, the concept of KISS has evolved into a more customer-centric version where continually ask how do we “make life simpler” for our customers.
How the business intranet makes an employee feel and how they interact with the software, that is very important to us. We build for innovation, creative interfaces, making it simple. Our development is agile and we design interfaces first for maximium ease of use, then build functionality to support those interfaces. It is a very creative process.
The relationships we build with our customers and the connections we make is what sets us apart. Hence our name of Intranet Connections. It’s not just about selling software – you can’t make an impact with just technology. We put ourselves in our customers shoes constantly in just about every facet of decision making. It is why when you read our customer testimonials every single one speaks to the level of support and customer service we provide. We truly listen to our customers. They drive our business.
At the end of the day, we have survived so many years in our market because of our continued product innovation, integrity and authenticity. We believe this shines through when you connect with us and become part of our Intranet Connections family. We have strong intranet champions and advocates of our software, and we are very proud that we have customers who have been with us for over a decade, still going strong!