First and foremost, our customer’s satisfaction, happiness and intranet success is most important to us. So when a client comes to us, dissatisfied with their current intranet and in search of a new intranet solution, we go above and beyond to make sure their experience is as stress-free as possible. That’s exactly what happened with one of our clients, Diversified Search. The organization was unhappy with their previous intranet as it became too costly and way too difficult to administer themselves.
A Temporary Intranet Solution
Diversified Search has grown and evolved since its inception 40 years ago. The organization now has over 100 employees and eight office locations throughout the United States. With this growth, Diversified Search realized they needed an intranet solution that would help employees connect and share information across the organization’s eight office locations. That’s when the organization purchased their SharePoint intranet in hopes that it would achieve this. However, after a long and rocky 18 months, Millie Francis, Vice President of Database & Technology at Diversified Search, became frustrated with the extensive time, money and resources required to administer SharePoint.
Francis considers herself to be fairly tech-savvy, but she was never able to get SharePoint to operate the way she desired. She had to hire a third-party resource just to make simple changes. This quickly caused SharePoint to be too expensive to continue administering. Francis explained:
“SharePoint simply became too expensive to administer. We found ourselves putting off updating certain sections of our intranet because of the exorbitant costs associated with hiring a third-party resource to make simple changes to our intranet.”
The frustration eventually became too much so Francis went back to the drawing board in search of a simpler, less expensive intranet they could administer themselves.
The Search for Simplicity
Along with Intranet Connections, Francis evaluated a number of intranet solutions including Intranet Dashboard, Bitrix and Claromentis. However, she ran into the same problem she encountered with SharePoint – they were cost prohibitive and couldn’t deliver the ease-of-use Diversified Search needed. Ultimately, Intranet Connections was the perfect match for the resource and budget constraints Francis faced and most importantly, it delivered the ease-of-use and functionality she required. Francis summarized her decision saying:
“Choosing Intranet Connections was a no-brainer. The price was extremely competitive, their support was outstanding and the software was incredibly easy to use. Intranet Connections’ intranet software delivered an intranet that was simple and concepts that were easy to grasp.”
From Intranet Struggle to Intranet Solution
Francis was up and running with Intranet Connections in only 90 days, using the intranet plan she had set in place from SharePoint. Francis shared:
“The set-up and implementation process with Intranet Connections was simple. Modifications that would previously take me a half day to perform in SharePoint or the hiring of a third-party development resource, I could now make in two minutes with Intranet Connections.”
Since deploying Intranet Connections, intranet adoption has skyrocketed. Employees are able to find what they are looking for and sharing resources between offices has been made easy. Not only has the new intranet, fondly named DivShare, helped employees, it has significantly increased time cost-savings for Diversified Search. Making changes went from taking days to taking just minutes and it has eliminated company-wide emails. Francis shares the organizations ROI saying:
“We saved $11,000 in the first year alone using Intranet Connections and that factors in the initial purchase investment of the software. All cost savings reaped after our first year with Intranet Connections will continue to add to our already significant return on investment.”
A Happy Ending for Diversified Search
After a frustrating run with their SharePoint Intranet, Francis and the Diversified Search team cannot be happier with DivShare. Francis sums up their success with Intranet Connections saying:
“SharePoint became too much of a burden to manage in-house and paying someone to do it proved to be too costly. Intranet Connections has been extremely easy-to-use, everything is so seamless – it just works! Plus, it is easy to maintain going forward, I can’t imagine using anything else. Not only that, but their support is outstanding! If I ever have a question or encounter a problem the Intranet Connections Technical Support Team fixes it immediately so I can move forward. Intranet Connections simply delivers in every way we were searching for.”
To learn more about how Diversified Search utilizes their Intranet Connections’ intranet, check out our case study: http://www.intranetconnections.com/documents/Intranet-Connections-Diversified-Search-Case-Study.pdf
Have you gone from intranet nightmare to intranet success? Let us know your experience by commenting below.