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About Carolyn Douglas

Carolyn Douglas, Founder of the software Intranet Connections, started her endeavor of creating intranets out of a passion to cater to employees rather than technology. Her philosophy is your intranet can have all the bells and whistles but without employees using it, your intranet is gathering dust. This commitment to simple and easy to use intranet software, combined with amazing customer service that delivers the best of employee engagement ideas and practices, has secured Intranet Connections as one of the leading intranet solutions since its inception in 1999.

Intranet Advice – Going That Extra Mile

We are a fan of James Robertson's book, Designing Intranets, and of his blog in general. We recently blogged about the book Designing Intranets. We like it so much that we sent it out to over 30 customers, who are product champions and reference clients for our intranet software. I had our client services reps (who deal with prospects) and our customer support team read Designing Intranets, because the principles of the book fall in line with our core values. I had hoped that one day James’ advice would help one of our customers. Here is a transcript of how

Opening Intranet Doors with Social Media and Twitter

The recent rise of popular social media tools has facilitated the growth of intranet communities in a big way. Platforms such as Twitter, LinkedIn and Facebook allow for intranet managers, consultants, vendors and professionals to connect, and to learn from each other. We actively participate with the vibrant Twitter intranet community, and we really enjoy the dynamic, knowledgeable and informative group of intranet tweeters that we regularly engage with. Twitter is the great gatekeeper by-pass. You can actually connect and reach out to CEO’s, PR giants, Social Media gurus, senior consultants and intranet managers, that prior to Twitter, you would

5 Steps to Intranet Blog Success

I am a Chris Brogan fan. If you are interested, check out his web site at He works with large and mid-sized companies to improve online business communications like marketing and PR through the use of social software, community platforms, and other emerging web and mobile technologies.  His blog is a goldmine of short, static bursts loaded with value-add. Several months ago he wrote a blog post on “How to Grow Traffic to Your Blog”.  While the ideas are not directly related to an intranet, the concepts can be put towards how you blog to employees. Love What You've

Building the Intranet Experience

When you enter a new restaurant, do you pick up a vibe? I do. I can tell you within 5 seconds if I am going to enjoy my dining experience. Maybe that’s because I am a fairly visual person. The ambience of a restaurant dictates if I stay two hours and leave a big tip, or turn tail and go elsewhere. Obviously your intranet is a lot more comprehensive than this analogy. My goal here is to get you thinking about the experience your intranet users have when they use the site. Do they go “wow, this is great!” Or

3 Triggers to a Happy Intranet

Hey folks. Not all of you know me, but those that do often tag me as the company know-it-all. I like to call myself the Community Manager, but most of you know me as the Intranet. Like a lot of you, I have a few secrets to ensuring I am a successful and productive resource. While I appreciate whenever you throw money my way, in reality you can’t buy me happiness. So before you break open the corporate wallet, take note of my 3 triggers to good health and a happy intranet. 1. Stop the noise Do you every find

Culture, Contribute, Confidence – The Gateway to Intranet Success

I recently had a discussion with Andrew Wright of the Worldwide Intranet Challenge. We were chatting about our shared passion of intranets, and how both of us are seeing a very slow penetration of adoption in social intranets and social enterprise software, despite the huge buzz. Moving towards a more social intranet may come down to small baby steps in shifting the corporate culture. Sure, the tools need to be there to help employees collaborate, contribute, and share. But the crux of it should be on facilitating and engaging. Here are a few thoughts on how to get started. Culture

Four Tips to Freshen up Your Intranet

Lately we have had a few conversations with clients surrounding the design and navigation of their intranet sites. These are clients that have been on the Intranet Connections' Intranet Software for years, and they are looking to freshen up the site, review content structure and address user expectations. These days your intranet users are employees who are active with Facebook, YouTube, iTunes and their smart phones. They are more sophisticated and savvy. This doesn’t mean you need to rush out and pay big bucks for an iTunes app on the intranet, but you should be taking a close look at

Top 10 Tips for Pumping Up Intranet Adoption

Tim Walters, Ph.D., is a senior analyst at Forrester Research. He recently posted an article Top 10 Tips for Pumping-Up Intranet Adoption. There have been a lot of blog posts and articles surrounding a successful intranet launch, including our own post “Roll Out the Red Carpet for Your Intranet”. Tim’s top 10 tips resonate and he has provided some great points to consider. Launch User-Centric, Participatory Research: As a first step, begin to gather user input — and develop field skills — with interviews, card sorting exercises and scenario observations. Use Available Metrics to Set the Baseline: Site analytics from

Three Intranet Gurus Speak Out

If you're anything like me, you love a good intranet story. In an article recently published by Motiv8 Communications, three intranet managers shared their stories on how they are working towards a better intranet. What I love about these interviews is that the focus of success is in employee participation. SCANA Intranet -- Christy Season "My advice is to start with your employees – pulling together a group of employees who represent your employee population and asking them what their ideal intranet would be can give you incredible insight into what will work for your organization. What works for one