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About Michelle Desmarais

Michelle has worked in customer support, technical support and training for a decade with ParaSun Technologies and Electronic Arts. She loves to help people and problem solve, which led her to a career she is passionate about in customer support and supporting technology. From a young age, she spent a large majority of her time working with computers and establishing herself as a gamer for life. Joining the team at Intranet Connections as our resident gamer and movie reviewer, she looks forward to continuing her personal growth and contributing to the dynamic Intranet Connections team.

Formulate Intranet Success with Intranet Training

Summary: Why is intranet training necessary? How to get started with intranet training. Which tools can assist with intranet training? You have been tasked with the project of putting together your company’s new intranet. After spending X amount of time adding content and designing your intranet’s look and feel, you’re finally ready to launch. Now it's time to dive into the next steps and ensure your intranet launch is successful. After investing so much time into building your intranet, you may have several questions, such as: How do I encourage employees to start using the

7 Best Document Management Tips for Housekeeping

Summary:  How organized is your document management? Would it earn the Martha Stewart stamp of approval? Or does it resemble a storage locker that hasn’t been cleaned out in decades…. Most new customers of ours need to switch from a Shared Drive to Document Management software. I’ve seen everything from well manicured, neat as a pin shared drive that's only lacking external access, to a chaotic black hole of files in files in files. Most often I see numerous versions of the same file stored in multiple locations. This causes confusion for users to find the correct version.

Workflow for Onboarding New Employees

Summary:  Creating a workflow for onboarding new employees significantly improves the process. Here's how: Emails get missed and paper gets misplaced. Communication issues in the workplace are one of the primary reasons our customers are drawn to Intranet Connections. As a new customer, one of the first applications our customers use is the workflow functionality. Using this significantly improves communication while boosting efficiency, visibility, and accuracy in day-to-day tasks. The most common example is creating a workflow for onboarding new employees. There are so many things that go on behind the scenes before an employee starts their

Core Features You Need For Your Intranet Launch

Important updates – what do employees need to know, now? Visual – graphic items can help make the page look enticing to draw attention to specific things. Rather than a couple of named links, perhaps graphic icons or images that link the employee to specific areas (i.e. suggestion box to gain employee feedback) Hospitals have different color codes to address specific situations – try having a visual for each code that links to further details for employees to learn how to handle each situation effectively. Credit Unions typically have core areas like ‘Member Services’

6 Tips To Float Your Boat During A Successful Intranet Launch

Summary:  One of the questions we frequently hear from new customers is ‘What can make my Intranet launch successful?’ Before diving into these tips, let’s review the foundation as to why you chose to use an Intranet software in the first place. Identified Pain Points Some first pain points resolved should be related to the original reasons you sought out an Intranet in the first place. For example: Policies are incorrect or outdated Documents are scattered Lack of employee engagement Important information lost in emails These may not list all of your pain points, but these are the common

FAQ on our New Intranet Help Center

Summary: With the inauguration of our brand new Intranet Help Center, we thought we'd compile some of the most frequently asked questions regarding our intranet software, and have one of our expert support staff, Michelle, give her expert advice. Intranet Help Center Since coming onboard with Intranet Connections and starting within our Support team, I’ve had plenty of opportunities to see how our customers use our software, as well as the types of questions that come up from time to time. With that in mind, I’ve compiled some of our common questions together in a traditional Q&A style below! Q:

Working on Your Intranet in a Sandbox Environment

Summary: The benefits of working on your intranet in a sandbox environment with tips to create your own. When working with customers in support, one of the common questions I am asked is “can I work on this within a sandbox environment?” The answer to this question is yes! Within the intranet, you can build out sub-sites and lock them down as necessary. The same principal applies to the idea of a sandbox environment.

Helpful Tips for Building Intranet Applications

Summary: How to create intranet applications using pre-existing templates, or from scratch. In working as a support technician for Intranet Connections, I find many of our new customers come to me for guidance in creating intranet applications. To make this process easier for you, we have several pre-built intranet applications available. However, we also give you the option to create your own applications from scratch. Or to make it even easier, you can copy an existing intranet application but re-structure it to create your own application.

How to Facilitate Online Training with Your Intranet

Summary: How do you make training more effective and consistent? Facilitate online training with your intranet. We cover how to get started, plus tips and examples from real organizations. No matter what organization you are apart of, there is always a strong need for training employees or volunteer staff. Effective training is imperative, however, training takes up time and resources. The solution? Putting them through training courses using your intranet.

Building a Vacation Calendar with Standard Workflows

Working as a Support Technician, I am frequently asked by customers, "What is the best way to set up vacation/time off requests on our intranet?".  In answering this, I always recommend using Event Calendars. The reason behind this is that an Event Calendar gives you a visual representation of when employees are taking time off. Creating a Vacation Request Calendar For the purpose of this blog, I am going to take you through some best practices for creating a vacation request calendar, as well as how to build standard workflows. The photo below displays what it looks like to configure this