michelledesmarais

Home>Michelle Desmarais

About Michelle Desmarais

Michelle has worked in customer support, technical support and training for a decade with ParaSun Technologies and Electronic Arts. She loves to help people and problem solve, which led her to a career she is passionate about in customer support and supporting technology. From a young age, she spent a large majority of her time working with computers and establishing herself as a gamer for life. Joining the team at Intranet Connections as our resident gamer and movie reviewer, she looks forward to continuing her personal growth and contributing to the dynamic Intranet Connections team.

4 Benefits of Utilizing Department / Team Sites

There are various instances when departments need to share information that is only relevant to them, but not to the rest of the company. But how can you share and store that information on your intranet with only individuals in your department or team, and not clutter the intranet for the rest of your colleagues? The answer: Department / Team Sites.

Helpful New Intranet Admin Tips

Lately I've been working closely with New Intranet Administrators, offering training, tips and best practices. The training has become such a hit that I am hosting an upcoming webinar specifically for new intranet administrators. In light of this, I thought I'd write a blog that will cover some of the key aspects of onboarding new intranet administrators to your organization. Back to the Basics Before getting started, an underlying understanding of our intranet software's core concepts are a definite necessity. Knowing what that main elements are helps build on your knowledge and understanding of our intranet software. Once you are comfortable

How to Launch a Successful Portal Naming Contest

Launching a new intranet can be an exciting time, but it can also be overwhelming. Especially when you've put a lot of time and effort into the intranet and don't receive the user adoption rates you anticipated. A great way to engage users and promote intranet adoption is by including employees in the intranet portal naming process. Many of our customers do this by hosting an Portal Naming Contest on their intranet, which not only gets users excited about the new intranet, but also gets them on the intranet to participate. Why You Need a Portal Name Having an intranet

Intranet Tricks to Treat This Halloween

Summary: Looking for fun ways to prepare your intranet for Halloween? Here are some intranet tricks to treat your site on this sugar filled day. As Halloween is quickly approaching, I wanted to share some fun Halloween-themed intranet tricks you can implement to increase employee engagement. Not only that, but these tricks can be used over and over again, slightly modified for any holiday or company event you want to promote. Design a Halloween Intranet Theme Perhaps one of the simplest ways you can gear your intranet up for Halloween is a quick theme change. Changing the theme from time

Leveraging the Power of Online Forms at RRPS

As a Support Technician at Intranet Connections, I have the pleasure of working with the wonderful and creative individuals that make up the Intranet Connections family of customers. I am blown away by the unique ideas implemented in our intranet software by our outstanding clients. One client that continues to revolutionize the way they use their intranet is Rio Ranch Public Schools and their intranet champion, Peter Barron. Rio Rancho Public Schools (RRPS) is a public school district run in Rio Rancho, New Mexico. At the center of this school district is an incredibly passionate and enthusiastic Intranet Services Manager,

Measuring Intranet Adoption with Intranet Stats

In managing your intranet, it is important to perform "temperature checks" to understand whether or not you are keeping your intranet relevant in the minds of your users and to measure intranet adoption. These checks will indicate which areas of your site are popular and unpopular, translating to whether employees are finding what they are looking for on your intranet. This blog post focuses on our built-in Intranet Stats Software that can help you measurably report the effect and impact of your intranet. Report on Intranet Performance Why use Intranet Stats? You report on all areas of productivity and profitability

Improve Staff Training with Your Hospital Intranet

Leo Marneros, Director of Emergency Training at Gold Coast Hospital in Australia, consistently works to improve staff training, reduce overall hospital costs and most importantly, enhance patient care. Two years ago Leo took a leap in the right direction by implementing an intranet designed to help him with his mission.  The end result? An estimated time cost savings of $10,000AUD per year, an in-demand intranet built by hospital staff and the icing on the cake – a commendation from the 2013 Intranet Innovation Awards. As a member of the Support Team here at Intranet Connections I have had the pleasure of