Your intranet can be an indispensable tool in implementing the universal banker model. The tellers at your bank or credit union branches are highly trained on transactional processes. When a customer comes into the branch to deposit a cheque, your tellers can do that quickly, and with a smile. But what happens when a customer asks how to install your bank’s new mobile application? The transformation of tellers into universal bankers is a daunting challenge for any financial organization. Universal bankers (or member consultants at credit unions) must be proficient both behind and in front of the counter. With the
Intranet Connections is happy to announce our upcoming release, Super Search (Version 13.0)! As the Product Manager, I wanted to focus this week's blog on the reasoning behind reinventing the intranet search experience and the lessons learned. As we defined what Super Search would entail the questions below popped up that I felt were good insights into how/why we focused on on improving Enterprise Search: "Why focus this release on intranet search?" We listen very closely to what our existing customers have to say, and for our customers who have been on our product a long time, search was becoming
With the job market improving, employee turnover is on the rise. The US Bureau of Labor Statistics shows an upward trend in the number of hires, resignations, and job openings within the last three years. Reducing staff turnover and training new employees is a key challenge for Human Resources (HR) managers in 2014. What makes this challenge even more difficult is the lack of additional HR resources to handle the increased workload. Many short-staffed HR departments are turning to online learning or e-learning as a tool to get new employees trained quickly as well as for annual re-training. Moving Training
In 2013, our Software Development Team worked hard to deliver some incredible product enhancements to our intranet software. This lead to further improvements for our overall user experience. Some features, such as Mega Menus, were created by our team to drive the product forward with new innovative functionality. Other features, such as Form Approval Export Options, were specifically requested by our customers to improve the efficiency of their internal business processes. The 2013 enhancements will revolutionize the way in which your employees utilize your business intranet, adding enhanced navigation, content approval and site features to an already robust Corporate Intranet. The following is
For a first-time buyer, choosing a new intranet software can be a daunting, time-consuming process. Each organization holds different values and is looking to achieve different goals, which means an intranet that works for one company, may not be the right fit for another. The following three simple steps will help to identify the specific needs of your business, and ensure a successful intranet purchase: Set Your Goals, Choose Your Features Identify Show Stoppers Create a Short List & Try It Out!
My fellow colleague Ayendra recently posted Removing the “IT Intranet” Perception, which outlined his previous experience working in a company where the IT department had become a bottleneck in the intranet communication process. After joining the Intranet Connections team and working with our customers, he saw examples of businesses using a different method of intranet management – smart delegation. In these businesses distribution of content management meant the intranet was being utilized as a platform for collaboration, leading to a variety of benefits for the organization.
One of the challenges many businesses face is finding a long term intranet solution. On the surface many intranet products look very similar, which can make finding an intranet solution that meets your business needs quite difficult. New customers are generally looking for an intranet software with a central communication platform, document management/repository and online e-forms.
Recently, I came across an interesting article which provides a framework for how intranet managers should decide if social features (e.g. internal blogs, wall posts, follow, likes) should be utilized within your organization. Key Learnings for Intranet Managers Here’s a quick summary of my key takeaways from this article: