Summary: With three generations blended in today’s workforce, bridging the communication gap is a fundamental ingredient to a synergistic workplace.

Today’s workforce is comprised of members of three generations. Baby boomers whom are at the sunset of their careers and preparing for retirement. Generation X members whom are mostly mid life and mid career. Generation Y (also know as Millennials) which are in the early stage of the employment lives. There are definite differences in the work ethic, values and attitudes of Baby Boomers, Generation X and Millennials. Boomers, tend to be very focused on work and career, preferring a single long-term career path that naturally leads to retirement. Generation X, on the other hand, tend to seek a work/life balance and are more fluid with career change and are outcome oriented. Millennials echo traits of both of their older generations by seeking stability in their careers while maintaining work/life balance. Millennials also understand and value the importance of mentorship.

Employee Communication Tools

With the possibility of three generations of workers in a company, there are communication gaps that arise not only from how a message delivered, but also from interpretation of the message itself. Prior to the advent of e-mail as a communication tool, company wide announcements were either delivered in person, or in the form of a memorandum, or possibly as a bulletin board post. Nowadays, all staff e-mails are commonplace. Depending on the industry with which you are employed, there are likely other communication tools in place that allow employees to communicate. These include a global manner or individually such as Skype for Business, Microsoft Teams, or Slack. When a diverse set of communication tools is available for employees, both efficiencies and inefficiencies are formed. Messages can be delivered expediently (sometimes in the form of emojis), but the interpretation of the message is influenced by the generation of the receiver. Therefore, what is common parlance for once generation, may have entirely different meaning for another.

A simple example of a generational communication gap when using instant messaging is the common “thumbs up” emoji. For Gen Xers who grew up watching the television series Happy Days and its popular character, Arthur Fonzarelli (Fonzie), thumbs up means has a positive “cool” connotation, however, to Millennials, that same emoji is interpreted as dismissive or condescending. A communication gap will always exist between the generations. However, the affects of the gap can be mitigated.

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Closing the Communication Gap

Implementing an Intranet can alleviate some of the communication gap issues. By providing a consistent experience in a format that is common enough to be accepted by all generations. Adding items to the Company News application, or advertising new Documents or Items with a “What’s New” widget is simple enough for Baby Boomers to understand and commonplace for Millennials. Typically, the Intranet Connection home page is a collection of widgets designed to present news and information in a meaningful consistent way.

Now in their early to late teens, Generation Z (sometimes referred to as the iGeneration, or Post-Millennials) are entering the workforce. This generation is largely known for having grown up with the internet as a staple part of life. They are completely comfortable with technology and can adapt well to work environments that are fast paced and technologically centered. However, there is a perception that Generation Z is also bound by need to this ubiquitous connectivity and are left feeling isolated and uncomfortable without wi-fi. The internet (and Intranets) are not going away any time soon, so it will be interesting seeing how this latest generation integrates within the workforce at a time when baby boomers are leaving it.

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