Summary: Lincoln Murphy’s 5 factors for customer success, and how these factors contribute to our customers’ success with Intranet Connections’ Intranet Software. Are you an ideal customer for Intranet Connections? I often think about whether or not our product is the right fit for our customers, but after attending Lincoln Murphy’s presentation on customer success (as part of AceTech’s speaker series), I have a new way of thinking about it. You can learn more about how Lincoln describes Customer Success, but here’s my understanding in a nutshell:
Summary: 4 ways your front-line employees can better utilize a business intranet to support your customers. In nearly every organization, there is a team dedicated to talking to customers and improving the customer experience. These are your front-line employees, either selling your product, offering support or managing your accounts, and they are critical to the success of your organization.
Summary: Find the best intranet name for your organization using these top 3 ideas PLUS 15 real client examples such as; Dwight, The Watercooler and VERN. At Intranet Connections, we understand that getting an intranet is a very exciting time for your organization! What’s even more exciting is customizing your intranet so it’s an engaging space for your employees to gather resources, upload documents, keep up-to-date on company news, and learn about their colleagues. One of the key things we’ve noticed when it comes to driving intranet adoption is selecting a name for your intranet. To increase adoption and engagement rates,
Summary: We discuss 3 internal marketing strategies that help you build your brand and engage employees PLUS tips on how your intranet can help! In the age of technology and automation, one can get lost in a sea of generic auto-replies and designs. To ensure your employees are engaged, we rounded up 3 internal marketing strategies for you to try. Adding personal touches to your intranet engages employees and reminds everyone that there is still a real person behind the brand. Automated technology is everywhere, from replying with a text off a pre-populated list of replies instead of answering your phone,
Summary: We discuss the 4 benefits Anderson Hospital experienced when making the switch from an aging and slow homegrown intranet to a full-functionality, easy-to-implement, intranet solution that met the demands of the healthcare industry’s heavy policy management and regulatory security. Our goal at Intranet Connections is to learn about our customers from all industries; Finance to Healthcare and beyond. When we speak to our clients, we unearth amazing stories on how they uniquely use our intranet software, and the problems they faced that caused them to search for an intranet. After being a valued client of Intranet Connections for over 10 years, we knew Anderson Hospital
Summary: How Verity Credit Union improved organizing resources, automating processes and connecting employees by switching from a difficult-to-use intranet that lacked functionality to Intranet Connections. Every so often, we get lucky enough to work with a stellar customer that is just as passionate about intranets as we are. That is exactly what happened when Sasha Kemble, Knowledge Management Specialist at Verity Credit Union, began her intranet journey with us. Verity Credit Union purchased our Financial Intranet Software in 2014, and since purchasing the credit union has streamlined archaic business processes, improved organizing resources and boosted employee connections. However, it wasn’t always that
Summary: What are Team Builders and how can they benefit your company? We cover 3 key ways your intranet can assist with Team Builders including; event promotion, reinforcement of knowledge and sharing the experience! Companies are modernizing the way they conduct business, including how co-workers engage with one another. In the past, you were unlikely to meet employees from other departments until major events, such as the annual Holiday Party. We posed the question; why wait?
Summary: Meet VERN, Veridian Credit Union’s intranet persona. Learn how they came up with the name, as well as best practices for creating your own. We often suggest that our customers give their intranet a name and persona to improve employee engagement and user adoption. Choosing a name that resonates with employees and lets them know what type of resources they can find on the intranet is the most effective way to improve overall adoption. That’s why I couldn’t pass up the opportunity to talk to our customer, Veridian Credit Union, about their intranet persona, VERN.
Summary: Intranet Connections partnered with Homewood Health to host a free webinar on creative tips for your healthcare intranet including; utilizing online forms, efficiently sharing information, improving communication and collaboration and streamlining the onboarding process. The healthcare industry has a specific set of needs when it comes to employee management, and although our out-of-the-box healthcare intranet solution covers the necessities, we provide opportunities to apply creative touches to best suit your needs!
Summary: Three examples of how our customers have saved time and money with Intranet Connections’ Intranet Software, including InTouch Credit Union, Rio Rancho Public Schools and Diversified Search. When our customers first come to us looking for an intranet solution, they usually have a list of items they want their intranet software to accomplish. They want to replace archaic business processes, improve communication, increase efficiency and, of course, save time and money. At the risk of sounding like a cliche, time is money. That is why its so important that your intranet software be able to save you and your employees time.