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Customer Success with Intranet Connections [5 Factors]

Summary: Lincoln Murphy’s 5 factors for customer success, and how these factors contribute to our customers’ success with Intranet Connections’ Intranet Software. Are you an ideal customer for Intranet Connections? I often think about whether or not our product is the right fit for our customers, but after attending Lincoln Murphy’s presentation on customer success (as part of AceTech’s speaker series), I have a new way of thinking about it. You can learn more about how Lincoln describes Customer Success, but here’s my understanding in a nutshell:

10 Ideas to Give Thanks at Work

Summary: Research shows that employees are more satisfied at work when they feel appreciated. Use these 10 ideas to give thanks at work! In our fast-paced work lives these days, it’s too easy to move from task to task and not take the time to celebrate the small wins along the way. To succeed, we are incredibly reliant on those around us, so it’s vital we recognize and nurture our teammates to show we care, creating long-lasting relationships. Thanksgiving shouldn’t be a “once-a-year” thing only practiced at home, but rather a ritual we design into how we work and conduct our

Top 3 Requirements of Document Retention

Summary: Create a document retention strategy for your organization using these top 3 requirements which include; defining a retention policy, keeping documents relevant, and maintaining records. A document retention plan is one of the top requirements for any organization. Your employees are constantly finding, editing and revising documents so taking control of document retention is crucial to ensure your organization runs smoothly. Your intranet can help you with your document management goals using tools such as Document Read and Agree, Document Versioning and more. Before you get started on document retention, make sure your documents are of value. Your intranet can accumulate a

The Importance of a CEO Blog

Summary: 3 reasons a CEO blog on your intranet is important, from building a strong culture to communicating ‘big picture’ strategy. Blogging has become much more than just a popular way to communicate, it has become an integral part of the way we do business. Many organizations have a blog on their public website to share information with their customers, as well as build their brands. However, many organizations now also have an internal blog, usually kept on their intranet, that is used to communicate directly with company staff. One of the best ways to utilize intranet blogging is with a

3 Gratitude Tactics to Fuel Workplace Happiness

Summary: Fuel workplace happiness by showing gratitude in these 3 ways. This time of year brings Thanksgiving, a time to reflect on everything to be grateful for in family, work and life in general. It also comes a few weeks after attending the “Art of Leadership” conference in Vancouver, where I really enjoyed Neil Pasricha, a thought leader on happiness. Neil provides in-depth research on the sources of happiness and five key practices to increase it through meditation, journaling, exercise (in nature), kind deeds and gratitude. In this blog, I want to focus on the last one, highlighting three ways in

The 5 Challenges of Creating a Strategic Planning Process

Summary: Before starting your strategic planning process, review the following 5 challenges and accompanying solutions so you can ensure your planning goes as smoothly as possible! Employees are often head-down in the day-to-day operations of the company. It can be easy for them to forget what their hard work is contributing towards; the big picture. This is why many companies are interested in implementing a strategic planning process. Strategic planning processes can be broken down monthly, quarterly and yearly, and they focus on individual, departmental and corporate goals.

Which of the 5 Workplace Personality Types Are You?

Summary: We’ve rounded out the top 5 personality types you’ll find in your workplace including; The Socialite, The Innovator, The Researcher, The Organizer and The Achiever. Which one are you? You see the people you work with more often than close friends, and sometimes even family.  When it comes to your workplace you’ve been hand-selected based on skill set and experience, in addition to some degree of ‘cultural fit’. With that in mind, it’s no surprise that we all interact and engage with one another differently.

Do Your Coworkers Need Help? Use the STOP Approach on Your Intranet

Summary: Know when to help a coworker cope using the STOP approach, with support from your intranet. Being a CEO and parent of three kids under the age of five, I’ve learned a lot about human development and the psychology behind connection over the last few years.  Recently, I came across the HALT method for approaching tantrums with children, designed to help you identify root causes and tips to approach things:  Hungry, Angry, Lonely, Tired.  It’s simple and intuitive that well-nourished, emotionally level, connected and rested kids will excel, and the same holds true for employees.

Why Your IT Team is too Busy for Intranet Management

Summary:IT often gets tasked with maintaining the intranet. However, IT is too busy for intranet management and can cause bottlenecks. One of the primary reasons our customers choose us as their intranet provider is to remove IT as a bottleneck in keeping their intranet updated. Why is that?

Happy, Harmonious Daily Huddles

Summary: 4 tips for making the most out of your daily huddles. Daily huddles at the office are nothing new to business.  They’ve been around for a few decades or more, and have been practiced by teams in sports for much longer than that.  Here at Intranet Connections, we’ve been running them for a year now, and over that time we’ve tried many different formats, topics and creative ideas so I thought I’d share what has worked for us.  If done well, your team will walk away more informed, aligned, connected and upbeat because of the shared energy and enthusiasm that