I am heading into my 14th year running my intranet software company that serves thousands of organizations worldwide, including 260 banks and credit unions and 200 customers in the healthcare industry.
Over the years we have grown and needed to onboard more employees. I had to adapt my management style and gain employee retention strategies that essentially spoke to my weaknesses.
We have all heard it a million times: surround yourself with good people. For me that meant inherently hiring people who could self-manage themselves because I did not come from a background of employee management. Before Intranet Connections, I was developer, designer and end-user of a corporate intranet, working in an IT department. Despite my lack of employee management knowledge, the end result of those years of adapting, learning and hiring to my weaknesses was that I ended up building a team and company culture that caters to the creative, the detailed, the loyal, the empathetic and the innovative.
How do you build a sense of community culture within your business and retain your top talent? This is what I learned from my grassroots journey.
Expedite the HR Onboarding Process
HR onboarding processes such as meetings, lectures, lengthy videos and printed materials can be costly to produce, hard to maintain and difficult to measure its effectiveness, not to mention a mile from my style. Here at Intranet Connections we use our own intranet software and the Enhanced Form Builder application to develop interactive onboarding tests, which quiz our new employees on training material and our product videos. We also promote our HR Training Registration system, especially with new employees during onboarding. It encourages self-learning and the self-starting nature that we tend to look for when hiring.
Promote from Within
Acknowledging your talent’s potential by promoting from within is one of the best ways to improve employee retention. I am always on the lookout for where the passion lies within my team. We have a history of hiring and promoting within as I believe in mentoring and nurturing the talents and passions of our intranet champions – and everyone working here ends up being an intranet champion! We use our Job Openings application so that everyone can see the job openings coming up and have a chance to apply for them internally. We also talk about the new roles opening up as we grow on our corporate intranet through our Blogs and Company News, and this heightened awareness and known value of promoting within helps employees from looking elsewhere for growth opportunities.
Encourage Collaboration & Community
Not everyone has the gumption to be a Manager (yet most seem to aspire to be one). However, we believe at Intranet Connections that everyone has the potential to be a leader. The best way to garner ideas from your top talent – and make them feel appreciated – is to let their voices be heard. Encouraging a collaborative environment through applications such as Idea Share, Topic Discussions and Company Blogs promotes creativity and increases employee job satisfaction.
Engage for Employee Retention
Employees offer a unique perspective, and we like our team to assist in decisions even at the company strategy level. Encourage feedback on decision making processes by adding a quick poll on your home page, or through an Interactive Survey (using the functionality of Form Builder). You can even allow for anonymous survey responses if you feel that will help to encourage truthful answers or for more sensitive topics.
Recognizing Your Talent
It is satisfying to work in a company and on a team where people feel cared about and acknowledged by their peers. That is why empathy is so important to us, and important in how we want to engage with our customers. The KUDOS Application is a great way to recognize employees’ accomplishments, both small and large, and recognizes them for their impact and valuable contributions.
How Can Your Intranet Increase Employee Retention?
In so many ways! A big goal we have with our intranet software is to help your company promote culture, facilitate HR onboarding and help to retain top notch performers. We offer tools and utilities within Intranet Connections to encourage collaboration, interaction, empowerment and to streamline processes and workflows for onboarding new employees.
Do you have an example of how you use your intranet to increase employee retention? We would love to hear from you. Please leave your comments below or email firstname.lastname@example.org.