A few months ago we had a chat with one of our clients, Orrstown Bank. They mentioned a cool new way they are using their Intranet Connections intranet site for sharing employee success stories and we wanted to share their inspiring idea.
Many intranets have an area to showcase an employee who has done exceptional work, or there is an “employee of the week” feature. Orrstown goes a step further towards employee recognition by adding employee engagement.
Recently Orrstown created an I Spy a Wow program on their intranet. It is completely employee driven and encourages employees to submit entries to the program. Whenever employees do something exceptional to “wow” a customer (internal or external) they can click on the “I Spy a Wow” electronic form and fill it out, explaining who did what to deliver that wow level of service. Once completed, their Training staff is alerted to new enteries and can review and manage the responses via the intranet.
“Each week, the entire company starts off Monday morning with Warm-Up meetings where we focus on one of the facets of our service commitments to our customers,” says Kurry Swigert, Product & Research Officer of Orrstown Bank. “A part of this meeting is dedicated to an employee who has been selected from all of the WOW submissions – and the entire bank gets to recognize that individual.”
By empowering their employees and letting them voice and express their positive impressions of co-workers, Orrstown has mananged to create a fun and super easy way to share good will.
A little bit about Orrstown Bank: founded in 1919, Orrstown Bank speaks of two key reasons for the bank’s longevity and success: tradition and excellence. Getting to know your customers, greeting them by name, and never being too busy for a customer are trademarks of the bank’s commitment to excellence.
By utilizing the Intranet Connections Intranet 2.0 Software to promote a WOW level of service, both employee and customer benefit and are a part of the Bank’s legacy to exceptional customer service.