Three Intranet Gurus Speak Out

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Three Intranet Gurus Speak Out

By | 2017-09-15T09:50:02+00:00 March 3, 2010|Best Practices, Intranet Software|

If you’re anything like me, you love a good intranet story. In an article recently published by Motiv8 Communications, three intranet managers shared their stories on how they are working towards a better intranet. What I love about these interviews is that the focus of success is in employee participation.

SCANA Intranet — Christy Season

“My advice is to start with your employees – pulling together a group of employees who represent your employee population and asking them what their ideal intranet would be can give you incredible insight into what will work for your organization. What works for one company will not always work for another. Having employee volunteers participate in early testing on intranet mock ups or prototypes can identify issues early on with your design, long before you spend the resource time and potential money.”

Enbridge Intranet — Andrea Legault

“Do your research. Ask your employees what matters most to them; and when you have the answer, make sure you deliver. Employee involvement has a big impact; employees from across the organization were involved in the planning, design, development and roll-out of our site, helping to ensure that the result was user-centric and took into consideration how employees worked and what information needed to be readily available.”

Nasa’s JPL Intranet — Frank O’Donnell

“We learned just how strongly employees feel about having an intranet that works for them and their need for speed, fast access, and good applications. The other big thing we learned is the importance of finding the right mix of information to put on the intranet – adding enough to meet the needs of the organization while avoiding information overload in the eyes of employees. Different people have different thought processes in what they perceive they need and how they access it. That’s why you must look for clues in your metrics which provide a guide in what they access and look at on the intranet.”

To learn more about what Christy, Andrea and Frank had to share about their world class intranets, visit the full article at

Read more from our Intranet Success Stories as told by Intranet Connections customers

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By | 2017-09-15T09:50:02+00:00 March 3, 2010|Best Practices, Intranet Software|

About the Author:

Carolyn Douglas, Founder of the software Intranet Connections, started her endeavor of creating intranets out of a passion to cater to employees rather than technology. Her philosophy is your intranet can have all the bells and whistles but without employees using it, your intranet is gathering dust. This commitment to simple and easy to use intranet software, combined with amazing customer service that delivers the best of employee engagement ideas and practices, has secured Intranet Connections as one of the leading intranet solutions since its inception in 1999.

One Comment

  1. Rick Maurer March 26, 2012 at 5:02 pm - Reply

    Carolyn – What a fine post. Thanks. I was struck at the theme running through the three comments – they all involved the employees. You may recall the old days of MIS when people feared any IT person because they seemed like arrogant know-it-alls. These three practitioners get the importance of asking the customer what he or she needs. Seems obvious, but I am still surprised how frequently leaders fail to ask people what they want. (The focus of my work is resistance to change in organizations, and I see the consequences of not engaging people in decisions that will affect them.) – Rick

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