Don’t Ignore the Customer Experience

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Don’t Ignore the Customer Experience

By | 2017-09-15T09:49:55+00:00 June 16, 2011|Best Practices, Customer Stories, Social Intranets|

Last week, I had the privilege of attending the Inbound Marketing Summit in San Francisco. It was a fabulous conference with enlightening speeches from influential marketing professionals. One of the speakers that hit home for me was Elyse Tager from Constant Contact. Elyse gave an insightful presentation about Engagement Marketing and spoke about customer engagement and the act of giving a great customer experience.

I believe that Elyse said it best, “there is no marketing cure for sucking, the last thing you want to do is ignore the customer experience.” This motto echo’s our customer service goals at Intranet Connections because we strive to continuously deliver positive customer experiences over the phone, with email and through social media.

These are three important things that our team does to nurture, connect and educate our connections:

>> At Intranet Connections, we cultivate relationships with our client’s by encouraging them to “talk to us”. We love that our customers feel that they can get in touch with us directly to receive assistance with tech support, sales, marketing, or if they just want to chat. We always answer the phone, no call routing, just personalized communication between our company and you.

>> Our customers give us permission to engage with them via social media, blogs, and emails, and we thank them for this opportunity.

>> We provide valuable information to our customers and prospects by sharing and commenting on articles by thought leaders in our industry.

Make sure you check out these cool initiatives that our Intranet Connections customers are participating in:

We recently had the opportunity to tour Fathom Online Marketing’s intranet where they are doing some amazing things to promote their corporate culture initiatives. Find out more about their intranet at IBF Live on Tuesday, July 5th

Are you interested in updating the design of your intranet? Take a look at Aggregate Industries  Most Beautiful Intranet entry for creative ideas for your intranet.

Would you like to learn more about Intranet Connections? Come see what our customers are saying.

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By | 2017-09-15T09:49:55+00:00 June 16, 2011|Best Practices, Customer Stories, Social Intranets|

About the Author:

Founded in 1999, Intranet Connections has built simplicity and creativity into our intranet software from the beginning. Simplicity is ingrained in our core values, seen through our intranet software, our pricing model and our ongoing product development. Our customers aren't just another number or contract, they are truly a part of the Intranet Connections family. We connect, collaborate and create with them to improve our intranet software and services with every new release.


  1. IntranetLounge June 20, 2011 at 11:31 am - Reply

    Stop Sucking and Start Engaging with Your Customers | Intranet Connections Blog…

    This article has been submitted to IntranetLounge, a website with a collection of links to the best articles about intranets…

  2. […] we do is literally a form of building a relationship. In the office, we build professional relationships, and at home, we strengthen our emotional relationships with loved ones. We also have relationships […]

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