When it comes to internal processes and technology we've heard it a million times: “It's working just fine, so why should we upgrade?”. I understand the hesitancy - if things are going smoothly, why risk a bump in the road to get the advantages of upgrades that you aren't even sure you need? However, when I hear our customers say this about their intranet, the internal solution which is meant to streamline business processes and enhance company efficiency, I must admit, I cringe a little. I cringe because your business is not a stagnant entity, but a constantly evolving enterprise packed with
If you missed it, check out 10 Complaints About Your Intranet Portal, Part 1. Let's take a closer look at 5 more complaints about your intranet portal and how to resolve them: 6. "Our Intranet Portal is No FUN" Your employees pop onto the intranet, grab the material they need and pop off, but there's no real engagement. Social tools such as an Employee Wall, Instant Chat and Social Toolbox are all great engagement tools to get your employees online and interacting through the intranet portal. If you aren't quite ready for social, there are lots of other options to
The most common questions prospective clients ask us about intranets are: "What is the payback of an intranet?" "How do I quantify the investment in intranet software?" "How do I determine intranet ROI?" Our Product Manager, Neil Chong-Kit, recently discussed how to ensure intranet ROI through effectively utilizing the Form Builder application. As a follow up to that post, this post will cover a more general overview of how you can plan for and improve your intranet ROI. The soft benefits, the intangible assets that your company or organization acquires, come from many parts of an intranet deployment.
Attending the Patient Experience West National Forum (@PatientXForum) this week was an absolute pleasure for the Intranet Connections Team. We were blown away by the caliber of speakers, panelist and discussions at the conference. Carolyn Douglas Presents Gold Coast Hospital Intranet at Patient Experience West National Forum We were fortunate enough to have our own talent join the ranks of the presenters this year, our Founder, Carolyn Douglas (@CarolynDouglas). A Hospital Intranet Success Story During Carolyn's spotlight presentation, she shared the innovative approach Gold Coast Hospital, one of our favorite Intranet Connections' clients, took to streamline training and
As a software architect, one of the challenges I have in writing this blog is finding creative ways to connect my experience and expertise to topics that will be useful to an audience outside of software development. I often find myself thinking about how some of the ways in which software teams approach problems can be applied to other types of projects or to life in general. Agile Development Lends to Agile Design A while back, I wrote a blog about how agile software development techniques can be applied to family life based on TED talk I had listed to
One of the most common challenges faced by an intranet manager is discovering ways to encourage employees to sign into and utilize the intranet that they have worked so hard to create. In my experience, this is most often an IT admin within the company who has been tasked with developing an intranet to meet a specific company need such as an Online E-forms Application, a Document Management System, or a tool to enhance workplace culture. What often ends up happening, however, is that the optional applications and capabilities of the intranet exceed the initial sought for applications - while
While in Sweden to watch our junior’s try to reclaim hockey gold, I had an interesting experience in a Swedish grocery store. Most of the customers were walking around with hand held scanners that were available at the store’s entrance. When I asked one of the employees what the scanners were for, I was told that the customers could take a scanner, swipe their credit card and then scan each item as they put it in their basket. When they finished shopping the scanner billed their items to their credit card. The customers loved the scanners as they removed the
Leo Marneros, Director of Emergency Training at Gold Coast Hospital in Australia, consistently works to improve staff training, reduce overall hospital costs and most importantly, enhance patient care. Two years ago Leo took a leap in the right direction by implementing an intranet designed to help him with his mission. The end result? An estimated time cost savings of $10,000AUD per year, an in-demand intranet built by hospital staff and the icing on the cake – a commendation from the 2013 Intranet Innovation Awards. As a member of the Support Team here at Intranet Connections I have had the pleasure of
Whether you are implementing a new intranet solution or looking to revamp the one you have, the key to enhancing employee engagement and ensuring intranet adoption is a well thought-out and executed intranet homepage. Your homepage is the first thing your employees see when they click onto the intranet, or in some cases when they open their browser. It is their first impression of what the intranet can do for them and can often be the deciding factor of whether they choose to continue through the site or stop their journey short.
Tis the season to be merry and at our annual holiday event, held at the amazing ORU at the Vancouver Fairmont Pacific Rim, I sat at this magnificent table surrounded by twinkling lights and I watched our Intranet Connections team animated, laughing and connecting. It reminded me that my core motivation with this company is not about growth and profit. It’s about the “Human Factor in Business”. At one point in the evening, I found myself huddled with Maz about to clink glasses with the third round of festive drinks and Maz was being, well, Maz. Most of you know him