For smaller companies with a limited IT help desk,
or for large organizations who want a centralized ticket tracking
system on the intranet, our
Support Desk software can help to reduce time, streamline
issues, track updates and resolutions, and report on historical
data.
Support Desk Features
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search issues & resolutions
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dynamically build your own forms
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create custom fields for searching
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set up fields for admin-use only
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add private & public notes
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robust reporting
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track status of issues
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automated email notifications
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assign technicians
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supervisor management
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set up multiple support desks
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