Annual Support, Upgrades & Maintenance
Intranets are our passion, and at the end of the day we measure our success by your success. Our customers love our support, and we consistently score at the top of ZenDesk satisfaction ratings.
Whether you’re having an issue or wanting to learn about the software, our Help Center is an excellent starting point, with step-by-step articles on intranet functions, technical troubleshooting, upgrades, and best practices.
If there’s a problem that you don’t find the answer to online, our stellar Support Services Team is here to help you! Our team is equipped to help you find solutions to get you up and running, and to use our software effectively.
It’s expected that reasonable effort on your side by an intranet admin will be taken to support end users before engaging with us. You can open a ticket with us by email at firstname.lastname@example.org. If you come across a screen error or if your issue is difficult to explain, please include screen snaps including the URL as we can often identify the problem by seeing it. A picture is worth a thousand words!
If your intranet isn’t functioning or if you have an urgent issue, call our Support Services Team toll-free (North America) at 1-888-924-9770 or 604-924-9770, between 7am-5pm Pacific time. Note that we try to serve all customers quickly so we attempt to keep phone calls short and as productive as possible.
“We absolutely love the Intranet Connections’ support staff! It is uncommon these days to find friendly, responsive and knowledgeable support technicians. They are always quick to respond and ensure we are 100% satisfied with the solution before claiming a resolution.”
Cari Jones, Pathways Hospice
“The Intranet Connections team is upbeat, positive and gave us great tips and advice for our intranet implementation. We are overly impressed with everyone’s attitude and response – it is a great company to work with!”
Roland Sternfels, Insurance Writers Limited
“It is not every day that you find a software company that is willing to go that extra 100 miles for a customer in need. The support team is wonderful and we have had an amazing experience overall with Intranet Connections.”
Kelly Swanson, Travis Credit Union