This application is designed to save the IT team time. By enabling healthcare staff to check on the status of their tickets will reduce email volume and phone call interruptions to the support team. To learn more about how you can save your IT team some time, take a 20 minute Guided Tour of our Healthcare Intranet.
Help Desk Tickets
The Help Desk Ticketing application can be constructed either automatically or manually by appointing a Help Desk supervisor to review, prioritize and assign the tickets to the support staff. Once support staff have received a ticket, it’ll be placed in the queue based on priority and chronological order. IT can then review the issue, add their remarks and close once resolved.
Help Desk Ticketing Notifications
Set up automated notifications through your Help Desk Ticketing application to alert Support Staff of notices such as systems down and scheduled maintenance. Sync alerts that affect the whole team to the intranet home page to keep staff informed of the upcoming maintenance. Notices will then be automatically removed once the time period has passed.
Monitor and Archive Tickets
In addition to tracking pending and open tickets, the Help Desk Ticketing application will archive all closed tickets. The tickets are searchable by technician, priority, subject, resolution, keywords and ticket number in all or any one of your help desk ticketing categories. Results are also available to be downloaded into an excel document or PDF.