Top 10 FAQs

1. What are your hosting options?

We are an on-premise solution, and server requirements can be found here:
www.intranetconnections.com/resources/software-requirements/

Alternatively, you can use a cloud hosting provider such as Amazon or Rackspace. If you choose to use a cloud hosting provider please consider the following:

  1. Email service provider: Your exchange server will need to have the cloud server whitelisted to allow email notifications to be relayed. This may require that the Cloud hosting provider and the Exchange service provider work together to set this up.
  2. AD Sync: In working with a current customer who recently migrated to a cloud hosting solution, they moved their Active Directory domain controller to a cloud hosted solution. It may be required that you setup a VPN tunnel between your cloud intranet server and your local network. The intranet server will need to be joined to your domain.
  3. SSL: As you are hosted through the cloud, it may be best to set up SSL on your cloud server to encrypt communication, particularly if you externalize your intranet server.
  4. Web services: our software communicates with our Web Services which are sent out constantly with updates for any product updates (patches/upgrades) as well as to keep you updated on your maintenance status. This will require the web server to allow traffic using port 443 to the web services URL.

2. Who manages the content?

All content is housed and managed in house by your organization.

3. What is your pricing structure?

We offer an all-inclusive, one-time license fee based on the size of your organization. Annual Maintenance, which includes unlimited support and upgrades is 20% of your initial license cost beginning in year two.

4. Do you have add-on features?

No, our software comes all-inclusive.

5. How many employee logins can the software accommodate?

Our software is recommended for businesses with between 25 – 5000 employees, however the majority of our customers are SMBs between 50 – 500 employees.

6. How long has your company been in business?

Intranet Connections was founded in 1999.

7. How many customers do you have?

Since 1999 we’ve had over 1,600 customers in all industries, worldwide.

8. Do you do custom development?

We offer an out-of-the-box solution, which is customizable through the front end of the product. Our Advanced design editor, Appbuilder, Form Builder and Custom Code widget allow for very flexible customization. If there are areas within the product which are hard coded, we take feature enhancement requests which are passed onto our product team.

9. Are documents stored on the server or in the SQL database?

Intranet Connections consists of three main services: the application server, database server, and search server. All files are uploaded to your intranet server but are not stored within the database (just pointers). This enables the Intranet Connections SQL database to stay relatively small in size which is why we are supported on Microsoft SQL Express instances (10 GB limit of database size). Full-text searching is then supported via our search service allowing us to offer an enterprise level search solution without additional licensing costs.

10. What does implementation look like?

Whenever you are ready to move forward with Intranet Connections we perform the installation and AD sync set-up right away with your 30-day trial serial key to allow for a seamless implementation. You are then given an implementation package with getting started articles, videos and tips & tricks and a link to the next available training session registration. We have training for new intranet admins once per month, in a small group webinar setting where questions are welcomed. We usually see sites implemented in as little as 1 – 3 months.

General

Is it possible to bulk upload documents?

Definitely! Using our Multiple File Upload tool you can upload multiple documents to a folder at once.

How many users can your business intranet accommodate?

We have customers anywhere from 25 users to 5000+ users. However, the majority of our customers are SMBs between 50 – 500 users.

What are your software requirements?

Our requirements are fairly basic. You can review what you’ll need to get started under the Intranet Connections requirements page.

What in your software is going to WOW me?

We hope ease of use and the personal touch we give will wow you. It’s all about the experience. Feature-wise, we definitely pack a lot of wow factor into our Form Builder. It is the #1 tool our customers use and gain immediate ROI. You can create expense reports, mileage tracking, online surveys, vacation request forms; you can even create tests with resulting scores. Tests blend in nicely with our Training Calendar where employees can register for training courses.

Demo

Can I schedule a demo of your software before I trial?

Absolutely! We don’t offer generalized demos where you are on the call with multiple other companies. We tailor individual demos to you and a Product Specialist is on the call to assist with any technical questions. To set up a demo, please contact Client Services.

Can I bring a stakeholder with me to the demo?

Of course!  Our demos are conducted through online video conferencing, so you can bring anyone you would like to the demo with you who would like to see the product.

How long are your intranet demos?

Our intranet demos consist of a short, 20-minute webinar with one of our Sales Team members.

Mobile

Which operating systems does your mobile intranet support?

Our mobile intranet access is available and supported on all major mobile operating systems, including: Apple (iOS), Android and Blackberry.

Can I customize my mobile intranet site?

Of course! You can change options such as text colors, link colors, header colors and more using the advanced design editor on your business intranet site.

Do you have a mobile version of your software?

We sure do. You have full access to your peers and colleagues contact details while on the road. You can also talk and connect through your mobile intranet, using our built-in social networking tools like message walls, share content, post status updates, when you are going to be back in the office. Plus you can tap into ALL the content on your intranet through our mobile quick search. Check out our mobile social intranet landing page.

Pricing

What does your pricing model look like?

Our pricing is simple and is the most up-front differentiator. It is a one-time licensing fee, meaning there’s not increasing costs for company growth. We have a lot of healthcare and financial institutions on Intranet Connections due to this pricing model. For actual costs request a quote.

If my company grows over the next few years will I be charged more?

No! At Intranet Connections we pride ourselves on scalability, which means our software and our pricing model has been constructed to allow for your company to grow without any hassles.  Our licensing costs are a one-time fee.

Support

What is the best way to contact support?

Sending an email to support@intranetconnections.com will open a ticket in our ticketing system, which will be responded to promptly by a member of our Support Team.  Our ticketing system allows both you and our Support Team member to track issues reported by your Company to refer to at a later date if need be. Got a critical issue? No problem!  Our support team can also be reached by phone between 7am – 5pm Pacific time to assist you should you be experiencing an issue you require assistance with immediately.

What are your support hours?

You can call us and talk to our support team between the hours of 7am – 5pm PST. If you feel like sending an email, we’ll answer that too 🙂

Trial

What happens when I get a trial?

To get a trial simply fill out the trial form. You can choose to download the software onto your own web server or get started quickly with our hosted trial. Either way, you can retain 100% of the work you do on the site, any branding, designs, content added. Once you fill out the form, we will be in touch with next steps.